Location : The hotel is located in the most lively financial, commercial and cultural area of the city of Maracaibo.

Facilities : Guests have a choice of 300 rooms, including 5 junior suites, 4 apartments, 134 single rooms and 76 double rooms, located in a 6-storey main building and an auxiliary building. Check-in and check-out are easy at this hotel, which has a 24-hour reception desk and a lift. Amenities include a cloakroom, a safe and a currency exchange service. Wireless internet access allows guests to stay connected while on holiday. There are also a number of shops that make for great strolling and browsing. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a newspaper stand. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include room service, a laundry service, a hairdresser and a coin-operated laundry. Bicycles can be kept in the bicycle storage area.

Rooms : Rooms are equipped with air conditioning. A balcony is among the standard amenities of some rooms. Rooms have a double bed or a king-size bed. A safe, a minibar and a desk are also available. Additional features include a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. Internet access, a direct dial telephone, a television with satellite/cable channels and a radio are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms.

Sports/Entertainment : The pool complex, which includes 2 outdoor and indoor pools, is ideal for exercise and active relaxation. Little swimmers can splash around in the children's swimming area. Parasols on the terrace are also available. The pool bar serves a selection of refreshing drinks. There are many ways to relax or stay active at the hotel, including a gym, a spa, a steam bath and massage treatments.

Meals : Dining facilities include a dining room, a breakfast room, a café and a bar. A non-smoking restaurant with air conditioning, high chairs and a separate area for smokers is available to guests. Bed and breakfast can be booked. A continental breakfast buffet guarantees a great start to the day. At lunch and dinner, guests can choose between a buffet, à la carte and a set menu. Special meals, including diet meals, are also available. The hotel also offers special catering options.

Payment : The following credit cards are accepted: American Express, VISA, Diners Club and MasterCard.