Location : Located in the heart of the new business, leisure, and cultural centre of the city, this luxury hotel lies on the banks of the Nervion River and is surrounded by the emblematic Guggenheim Museum, the new Euskalduna Conference and Concert Hall, and the Museum of Fine Arts in the Doña Casilda Park. In a vibrant city full of surprises, guests are within easy reach of fabulous dining, nightlife, and culture.

Facilities : Guests have a choice of 9 junior suites, 12 suites and 190 double rooms located in two 10-storey buildings with lifts. The reception desk is open round the clock. Amenities include a baggage storage service and a safe. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Further services and facilities include a babysitting service, a childcare service, a car hire service, translation services, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms : Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and have a double bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) are provided as well. Guests can take advantage of the nightly turndown service. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms, non-smoking rooms and 1 smoking room.

Sports/Entertainment : The pleasantly heated water of the indoor and outdoor pools guarantees comfortable swimming. A sun terrace is a great place to while away the hours. There are many ways to relax or stay active at the hotel, including a gym, aerobics, a spa, a sauna and massage treatments.

Meals : Various dining options are available, including a dining room, a breakfast room, a café and a bar. A non-smoking restaurant with air conditioning, high chairs and a separate area for smokers is available to guests. A generous breakfast buffet guarantees a great start to the day. At lunch and dinner, guests can choose between à la carte and a set menu. Vegetarian dishes and children's meals can be prepared on request.

Payment : The hotel accepts the following credit cards: American Express, VISA, Diners Club and MasterCard.