Location : This hotel lies near the most significant parts of the city, within a few metres of the Guggenheim Museum, the business and financial centre, the town hall and the historic centre. Bilbao's ria lies directly opposite the hotel, links to the public transport network are located directly in front of the hotel and a bus station, a railway station and shops may be found 1 km away.

Facilities : A pleasant ambience awaits guests in 11 suites, 5 single rooms and 135 double rooms. The reception desk is open round the clock. Amenities available at the hotel include a cloakroom, baggage storage service, safe and currency exchange service. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has wheelchair-accessible facilities and a lift. There are a number of shops as well. Parking facilities available to guests include a garage (for a fee) and a car park. Further services include room service and a laundry service. Complimentary newspapers are available.

Rooms : Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. A balcony is among the standard amenities of some rooms. All rooms are carpeted and include a double bed or a king-size bed. A safe, a minibar and a desk are also available. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio, a stereo system and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms can be booked. The hotel has 151 non-smoking rooms.

Sports/Entertainment : The sports and entertainment facilities at the hotel ensure that guests have plenty of activities to choose from during their stay. Fine weather can be enjoyed on the terrace. There are many ways to relax or stay active at the hotel, including a gym, callisthenics and a spa.

Meals : The dining area includes a non-smoking restaurant and a bar. Catering options include bed and breakfast, half board and full board. A delicious and varied buffet awaits guests at breakfast. For lunch, guests can order à la carte. A set menu can be ordered at lunch. The hotel also offers snacks. The hotel offers a selection of alcoholic and non-alcoholic beverages.

Payment : The following credit cards are accepted: VISA and MasterCard.