Location : This complex is located in the historic centre of the town, only a few streets away from museums, churches, shops, and artisan markets. The nearest bus station, ADO, is situated about 15 minutes away, while it is about 30 minutes to the Vistahermosa golf course and the Monte Albánin archaeological area, and 40 minutes to the Mitla archaeological site. Guests will reach Oaxaca airport in approximately 20 km.

Facilities : The hotel was built in 1540. Guests have a choice of 91 rooms. Multilingual staff at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. Amenities include a cloakroom, a baggage storage service and a safe. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has wheelchair-accessible facilities. There are a number of shops as well. A garden provides extra space for rest and relaxation in the open air. Guests arriving by car can park their vehicles in the car park. Other services include a babysitting service, medical assistance, room service, a laundry service and a coin-operated laundry. Guests can also use the bicycle storage facilities.

Rooms : Rooms are equipped with air conditioning, central heating and a fan. A balcony is included as standard in some rooms. Rooms have a double bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Extra comforts include a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi are provided as well. Guests can take advantage of the nightly turndown service. Guests will also find slippers in their rooms. A hairdryer and bathrobes are provided in the bathrooms, which include a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has 78 non-smoking rooms.

Sports/Entertainment : The sports and entertainment facilities at the hotel ensure that guests have plenty of activities to choose from during their stay. Guests can go for an energising swim at the freshwater pool complex (in part heated). Sun loungers and parasols on the terrace invite guests to relax and unwind. There are many ways to relax or stay active at the hotel, including a gym and aerobics.

Meals : Dining facilities include a dining room, a breakfast room, a café and a bar. Guests can dine in a non-smoking restaurant with an area for smokers. Bed and breakfast can be booked. At breakfast, guests serve themselves at the generous buffet. Various dishes can be ordered à la carte for lunch and dinner.

Payment : The hotel accepts the following credit cards: American Express, VISA, Diners Club and MasterCard.