Location : This hotel overlooks Lake Llanquihue and is located at the top of the bay with views of the city and volcanos. It lies just a couple of metres from the nearest links to the public transport network, 50 m from the sea and a 10-minute walk from the centre of Puerto Varas, where guests will find restaurants, bars, nightspots, shops and the tourist centre. It is 100 m from the Saltos del Petrohue and the Museo Nueva Braunau and Frutillar are both a 30-minute drive away.

Facilities : 130 rooms are located on 10 storeys and can be reached by lift. The reception desk is open round the clock. Amenities include a cloakroom, a baggage storage service and a safe. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. A fireplace creates a cosy atmosphere. There are also a number of shops that make for great strolling and browsing. The grounds of the hotel feature a playground and a lovely garden. Additional facilities include a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, translation services, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Active guests who wish to explore the surrounding area by bike will appreciate the bicycle hire service. Bicycle storage is also available. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms : Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. Most of rooms include a balcony or terrace as a standard feature. Rooms have a double bed or a king-size bed. Separate bedrooms are available. A safe and a minibar are also available. The kitchenette comes with a mini fridge and a tea/coffee station. A trouser press is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. Family rooms are available for parents with children.

Sports/Entertainment : While the adults swim a few laps in the indoor pool, children can splash around in the kids' pools. Thrills on the waterslide, refreshing drinks at the pool bar and a soothing soak in the hot tub – the pool area has a little something for every state of mind and body. Comfortable sun loungers are available on the terrace. For guests who wish to keep active, cycling/mountain biking, fishing and horse riding are available. With windsurfing, sailing and catamaraning available, the hotel also caters to water sports enthusiasts. The hotel's location is particularly ideal for skiers. Sport and leisure facilities at the hotel include a gym, billiards and bowling. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath and massage treatments. Leisure facilities include an entertainment programme, a kids' club and live music.

Meals : Dining facilities include a restaurant with air conditioning, a dining room, a café and a bar. The hotel offers a wide range of catering options. Bed and breakfast, half board and full board can be booked. A delicious and varied buffet awaits guests at breakfast. For dinner, guests can order à la carte. A set menu can be ordered at lunch. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Payment : The following credit cards are accepted: American Express, VISA, Diners Club and MasterCard.