Location : The hotel is 4 blocks from downtown Banff, 1 km (0.6 miles) from the Bow River, and roughly 5 km (3 miles) from the Sulphur Mountain Gondola.

Facilities : 116 rooms are located on 4 storeys and can be reached by lift. Staffed 24 hours a day, the reception desk makes check-in and check-out easy. Services such as a baggage storage service, safe, cash machine and drinks machine ensure a comfortable stay. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A fireplace creates a cosy atmosphere. There are a number of shops as well. Guests arriving by car can park their vehicles in the garage or in the car park (no extra charge). Other services include room service (for a fee), a laundry service, a coin-operated laundry and a hotel shuttle bus. To assist guests with their business and communication needs, the business centre offers a fax machine.

Rooms : Individually adjustable heating ensures that rooms maintain comfortable temperatures. A balcony is included as standard in some rooms. All rooms are carpeted and include a double bed or a king-size bed. Extra beds can be requested. A safe provides secure storage for guests' personal property. The kitchenette comes with a refrigerator, a microwave and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms, non-smoking rooms and smoking rooms.

Sports/Entertainment : The pleasantly heated water of the indoor pool area guarantees comfortable swimming. Fine weather can be enjoyed on the terrace. The hot tub in the pool area promises pure relaxation. For guests who wish to keep active, cycling/mountain biking and horse riding are available. Water sports enthusiasts are offered canoeing. The hotel's location is particularly ideal for skiers. Ski passes are available locally. The fitness rooms are perfect for a comprehensive workout. A spa, a sauna and hydrotherapy treatments are available in the wellness area.

Meals : Various dining options are available, including a dining room and a bar. Guests can enjoy the culinary delights of the non-smoking, air-conditioned restaurant, which provides high chairs for children. Bed and breakfast is offered as a catering option. A wide variety of dishes are served at all three main mealtimes. Guests can enjoy lunch and dinner as a set menu.

Payment : The hotel accepts the following credit cards: American Express, VISA and MasterCard.