Location : The hotel is located in Banff, Alberta, in the heart of the Canadian Rockies and Banff National Park. The hotel is perched 750 feet above the Town of Banff, across from the Natural Upper Hot Springs and within walking distance of Banff Gondola. Calgary International Airport is approximately 145 km from the hotel.

Facilities : 346 rooms are located on 8 storeys and can be reached by lift. Guests are warmly welcomed by multilingual staff at the 24-hour reception desk in the lobby. Check-in/check-out service is available round the clock. Amenities available at the hotel include a baggage storage service, a safe and a cash machine. Wireless internet access (for a fee) allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. Wheelchair-accessible facilities are available. A fireplace creates a cosy atmosphere. There are a number of shops, including a souvenir shop. Guests of the hotel are welcome to relax in the garden. Additional amenities include a newspaper stand and a TV room. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services and facilities include translation services, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus.

Rooms : Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. A balcony is included as standard in some rooms. Guests are sure to get a good night's sleep in the king-size bed. Extra beds can be requested. A safe and a minibar are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. Other features include a telephone, a television with satellite/cable channels, a radio and WiFi. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms, 343 non-smoking rooms and smoking rooms.

Sports/Entertainment : The pool complex guarantees comfortable swimming with its pleasantly heated water, indoor area and children's swimming area. A sun terrace is a great place to while away the hours. The hot tub in the pool area promises pure relaxation. A gym and callisthenics or, for a fee, squash, are among the sport and leisure options available. There is a wellness area with a spa, a sauna, a steam bath and hydrotherapy treatments. Subject to charge: massage treatments.

Meals : Various dining options are available, including a restaurant (with high chairs), a dining room, a café and a bar. Breakfast and a dinner à la carte are served every day. Special meals, including vegetarian dishes, are also available. The hotel also offers picnics.

Payment : The following credit cards are accepted: American Express, VISA, Diners Club, JCB and MasterCard.