Location : The hotel is located in the heart of central Queen Street and is surrounded by shops, theatres and restaurants with Viaduct Harbour, ferry terminals and Vector Arena just a short walk away. Auckland Central Railway Station is situated roughly 1 km from the residence, whilst Auckland Airport is approximately 20 km away.

Facilities : The hotel has a lift and features 79 rooms and 7 suites. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service and a safe. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. Guests arriving by car can park their vehicles in the garage or in the car park. Further services include a 24-hour security service, medical assistance, room service, a laundry service and a coin-operated laundry. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms : Rooms are equipped with air conditioning and central heating. All rooms are carpeted and have a double bed, a queen-size bed or a king-size bed. A safe, a minibar and a desk are also available. A kitchenette with a tea/coffee station is also provided. Other amenities available include an ironing set and a trouser press. A direct dial telephone, a television with satellite/cable channels, a radio, an alarm clock and WiFi (no extra charge) are provided as well. Guests will also find slippers in their rooms. Bathrooms are equipped with a shower. A hairdryer, a vanity mirror and bathrobes are provided. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has family rooms and non-smoking rooms.

Sports/Entertainment : The sports and entertainment facilities at the hotel ensure that guests have plenty of activities to choose from during their stay. The hot tub in the pool area promises pure relaxation. There are many ways to relax or stay active at the hotel, including a gym and a sauna.

Meals : Dining facilities include a restaurant with air conditioning, a dining room, a café and a bar. Breakfast, lunch and dinner will satisfy appetites big and small. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Payment : The following credit cards are accepted: American Express, VISA, Diners Club and MasterCard.