Location : This hotel warmly welcomes guests in Bucaramanga.

Facilities : The friendly staff at the reception desk are happy to answer any questions. Amenities available at the hotel include a baggage storage service, a safe and a cash machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and a lift. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park (no extra charge). Further services include medical assistance, a transfer service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Complimentary newspapers are available.

Rooms : Air conditioning and central heating ensure that rooms maintain comfortable temperatures. A minibar is provided. A trouser press is provided for guests' convenience. Other features include a telephone, a TV and WiFi (no extra charge). Bathrooms are equipped with a shower and include a hairdryer. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has family rooms and non-smoking rooms.

Sports/Entertainment : The indoor and outdoor pools are ideal for exercise as well as relaxation. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. The pool bar serves a selection of refreshing drinks. There are many ways to relax or stay active at the hotel, including a gym, aerobics and a spa.

Meals : Dining facilities include a restaurant, a café and a bar. A delicious breakfast provides energy for the rest of the day.