Location : Located on Upper Penang Road, in the heart of George Town, guests will appreciate its close proximity to major commercial, financial and government offices, key historical and cultural sites, popular eateries and shopping complexes. It is just a 30 minute drive to the famous Batu Ferringhi beach and 5 minutes away from the ferry terminal.

Facilities : The hotel has a lift and features 451 rooms. Staffed 24 hours a day, the reception desk makes check-in and check-out easy. Services such as a safe and a currency exchange service ensure a comfortable stay. Wireless internet access allows guests to stay connected while on holiday. The hotel has wheelchair-accessible facilities. Guests can browse a number of shops, including a supermarket. Additional facilities include a newspaper stand. Guests arriving by car can park their vehicles in the car park. Further services and facilities include a babysitting service, room service and a laundry service.

Rooms : Air conditioning ensures that rooms maintain just the right temperature. A safe and a minibar are also available. Additional features include a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. Other features include a direct dial telephone, a television with satellite/cable channels, a radio and WiFi (for a fee). Slippers are included. A hairdryer and a vanity mirror are available in the bathrooms, which are equipped with a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has smoking rooms.

Sports/Entertainment : The indoor and outdoor pools are ideal for exercise as well as relaxation. The hot tub in the pool area promises pure relaxation. Sport and leisure facilities at the hotel include a gym, billiards and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, massage treatments and hydrotherapy treatments. Entertainment options and leisure facilities include a dance club and a nightclub.

Meals : Various dining options are available, including a restaurant, a café and a bar. At breakfast, lunch and dinner, guests serve themselves at the delicious buffet or order a set menu for lunch and dinner.

Payment : The hotel accepts the following credit cards: American Express, VISA, Diners Club, JCB and MasterCard.