Location : This hotel is located in the tourist, banking and commercial area of the city, 300 m from the Metrovia (bus rapid transit) and 500 m from the Malecón del Salado. Guests will find the city centre 1.5 km away, while the craft market and the Palacio de Cristal are 2.5 km away. The hotel lies just 12 minutes from José Joaquín de Olmedo International Airport.

Facilities : Guests have a choice of 230 rooms, including 10 junior suites, 3 suites, 28 apartments, studios, 96 single rooms and 84 double rooms, located in an 8-storey main building and an 8-storey auxiliary building. Guests are warmly welcomed by multilingual staff at the 24-hour reception desk in the lobby. Check-in/check-out service is available round the clock. Amenities include a cloakroom, baggage storage service, safe, currency exchange service and cash machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. A lift and wheelchair-accessible facilities are available. There are a number of shops, including a souvenir shop. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a childcare service, medical assistance, a transfer service, room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Travellers with bicycles can make use of the on-site bicycle storage area. Complimentary newspapers are available.

Rooms : Rooms feature a kitchen and a bathroom. Air conditioning ensures comfortable temperatures. Rooms have a double bed or a king-size bed. Separate bedrooms are available. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) are provided as well. A hairdryer and a vanity mirror are available in the bathrooms, which are equipped with a shower and a bathtub. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and 236 non-smoking rooms.

Sports/Entertainment : Guests can go for an energising swim at the freshwater pool complex (in part heated). Sun loungers and parasols on the terrace invite guests to relax and unwind. The hot tub in the pool area promises pure relaxation. The fitness rooms are perfect for a comprehensive workout. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a hammam, a beauty salon, massage treatments and a solarium. A kids' club and a casino are also options for entertainment.

Meals : Dining facilities include a dining room, a breakfast room, a café and a bar. Guests can indulge their palates at the non-smoking restaurant, which features air conditioning and a separate area for smokers. Catering options include bed and breakfast, half board and full board. A generous breakfast buffet guarantees a great start to the day. For lunch, guests can choose between a buffet, à la carte and a set menu. Dinner is served as à la carte. Diet meals, gluten-free meals and vegetarian dishes can be prepared on request. The hotel also offers special catering options. The show cooking is a particularly special attraction.

Payment : The following credit cards are accepted: American Express, VISA, Diners Club and MasterCard.